Bad delivery service could inhibit the growth of your company and cost you repeat business from your customers. Even if they like your product, the chances that they would place an order with you again becomes slim if you can’t deliver what you promised.
It’s easy for any customer to feel frustrated over a company’s inefficient delivery system because they expect quality service all throughout—from shopping to shipping of goods.
This is where GPS (Global Positioning System) delivery comes in handy for your business. GPS technology is an excellent tool that can make order processing and delivery a breeze for your company and a delight for your customers.
Benefits of GPS Delivery
1. Real-time delivery tracking
When you place a GPS tracking system in your delivery vehicle or any device used by your delivery team, you gain access to the delivery vehicle or person’s exact location while they’re in transit. The GPS system also helps you calculate the time it will take for the package to reach the customer.
With these pieces of information, you can give real-time status updates to your customers about their orders. For same day delivery, your customers get to know the exact time that they can receive the goods they ordered.
2. Driver and vehicle security
The safety of your delivery driver and vehicle is crucial to your company’s day-to-day operations. If any of them are experiencing security issues, there’s the risk that they might not be able to complete their delivery assignments.
GPS tracking makes it possible for you to observe any red flags in the activity of your delivery fleet such as unscheduled stops that could mean vehicle trouble or unwanted behaviour on the driver’s end.
In this case, you could use the GPS tracker’s two-way communication system to ask the delivery driver what the trouble is all about and send whatever help is necessary.
3. Efficient scheduling of delivery routes
When you’re catering to customers across cities or towns, your delivery schedules will be more unpredictable compared to when you’re delivering only to a small area or location. There’s also the challenge of your delivery drivers not being familiar with delivery routes.
GPS delivery helps you address these concerns using tracking tools that let your delivery team see all the available routes to a particular destination, along with other helpful information such as traffic situation or road conditions.
Your delivery team can then choose the most efficient and fastest route, enabling them to complete their deliveries in a timely and hassle-free manner.
4. Reduces disputes between customers and business
Since GPS devices can track everything—from the time you send off your delivery team or servicing employee to the time they reach your customer’s location, you get to keep a record of all the details of your deliveries. This is especially useful when you’re handling billing disputes or complaints from customers.
By reviewing the record on your GPS tracking tool, you could identify how much time was spent to deliver the goods or how long it took for a repair technician to fix something on site for the customer. You could also explain to your customers how they were billed based on your GPS records.
5. Lowers cost for customers
One way that businesses get to keep customers is by lowering the cost of their products or services. This is the same principle that applies when you use GPS tracking in your deliveries.
Since GPS tools allow you to streamline your deliveries and reduce your overhead expenses, you have more leeway to lower your prices for your customers without reducing your income. Customers end up saving some money, and hopefully, use it for a future purchase in your company.
6. Customer satisfaction
The heart of customer satisfaction is giving what customers need, when they need it. A GPS-based delivery service can be useful in eliminating instances of damaged packaging, late or wrong deliveries, lost parcels, unprofessional delivery drivers, and other similar delivery issues that could give your customers an unpleasant experience with your company.
7. Good business reputation
Using modern technology and tools like GPS tracking sends a positive message to customers that your company can provide fast, accurate, and reliable delivery service always.
For many people, this is the ultimate test of how well you can meet customers’ demands and expectations.
In a nutshell, GPS delivery makes for a quick, organised, and fool-proof service for companies and their customers. We at Go People are proud to share that our GPS-enabled delivery solutions can help enhance your business operations and grow your company’s success.