The quality of service received from a courier company can make or break small businesses. Indeed, it sounds rather extreme for such an insignificant and rarely thought about part of the business cycle, right? In fact, the risks are very real. There really is a great deal at stake when you put your goods in the hands of a third-party delivery company. Let us explain why.
Real risks for small businesses
The negative effects of everyday courier dramas are multiplied when it comes to small business operators. Delays and a lack of transparent tracking over the delivery process cause damage to their reputation and in some cases, lost profits – both in the short and long term.
Imagine you’re in the business of supplying equipment for parties or events; a late delivery will not only invalidate your service, but the customer won’t return for repeat business. Similarly, without reliable information around your products’ whereabouts, it’ll be impossible to schedule new orders and meet your advertised timeframes.
And then there’s the issue of damage. Unfortunately, many customers will treat damaged goods as a reflection of the business they’re dealing with, meanwhile, you’re eating into your profit margins and wasting valuable time each time you’re called upon to replace damaged goods.
Taking aim at poor delivery services that hamper success
According to a recent survey conducted by Go People, 49 per cent of people believe courier services are difficult to track during the shipping process. That’s why Go People treats transparent tracking over deliveries and delivery insurance as an absolute priority.
Go People is taking aim at unreliable delivery services which hamper the success of small businesses by thinking outside the box compared to traditional services. While Go People’s community of on-demand couriers already promise same-day deliveries and deliveries under 3 hours, we sweeten the deal by giving all customers access to cutting-edge geotechnology which enables them to pinpoint exactly where their parcel is located on a map.
It’s about going the extra mile
And we don’t stop there. Through our online platform, customers can communicate with our delivery runners using our instant messaging system or by using the mobile number provided. All these unique features have been specially implemented to give customers transparency over delivery processes and timeframes.
We haven’t forgotten about the headache caused by damage either. Granted, accidents happen, but all it takes is some due care and attention to avoid the unnecessary drama. All our delivery runners are ID checked before joining the team and their ongoing performance is tracked by our online rating system.
Our runners are also prepared to go the extra mile too when it comes to protecting ‘what’s in the box’. To give extra security and confidence to our senders, Go People’s runners pay security bonds so we can quickly resolve disputes should anything happen during the delivery.