When it comes to online shopping, there are few things more annoying to customers than vague delivery time-frames with no way of knowing where your package is (and when to expect it). And let’s face it, with all the technology we have at our fingertips and same-day deliveries fast becoming the new standard, it’s just not good enough.
Don’t lose business over the quality of your delivery experience
Too many retailers fail to recognise the importance of this part of the customer journey. In fact, reports have shown as many as 66 per cent of shoppers have chosen one retailer over another simply because they offer better delivery services. Seriously, if you’re not paying attention to the quality of your customers’ delivery experience – you could be losing business!
Transparency is key
The key to giving customers the ultimate shopping experience is simply transparency over deliveries, and tracking technology is a great way to achieve this. Not only will a business receive less calls from frustrated customers following up orders, but it’ll give customers peace of mind and the ability to plan their own schedule around the delivery.
Customers demand full-visibility tracking
Go People recognises the importance of tracking for all deliveries, whether we’re talking about same-day deliveries or otherwise. According to a study by Accenture, 79 per cent of consumers want full-visibility tracking over their same-day deliveries. We also understand the days of unspecified delivery times are nearly over. That’s why we bring live tracking capabilities to all our deliveries and the ability to book a designated delivery window.
Go People’s technology gives businesses the edge
So, here’s how it works: Once a delivery is booked with Go People, we provide retailers and their customers with access to our online tracking platform which uses GPS technology to show exactly where their delivery is at every stage of the journey. We’ll even go a step further by enabling consumers to communicate with our delivery runners directly via telephone or instant messaging. That means retailers don’t have to waste time on calls from customers looking for updates.
With this type of delivery tracking technology and the opportunity to communicate directly with our delivery service, we can give businesses the edge over their competitors with the best (and most transparent) delivery experiences. And a great delivery experience means consumers will come back to buy more!