At the heart of GoPeople’s operations is our commitment to:

  1. Delivering excellent service;
  2. Ensuring high customer satisfaction for both Senders and Recipients;
  3. Completing deliveries in a timely and respectful manner;

GoPeople values and actively considers all feedback from Senders to continually improve Runner service performance.

✅ High Delivery Standards

To maintain trust and professional service levels, Runners must:

  1. Handle goods safely and appropriately, strictly following Sender instructions.
  2. Be equipped with any necessary tools (e.g., trolleys, insulated bags) before accepting or commencing a job.
  3. Prevent damage during transit, including protection from bad weather.
  4. Drive safely and responsibly, including wearing suitable footwear and ensuring the vehicle is roadworthy.
  5. Keep goods clean and uncontaminated—Runners’ vehicles should be clean and smoke-free. Runners must wear neat, professional clothing.
  6. Avoid all forms of misconduct, including aggressive or disrespectful behavior towards Senders, Recipients, or GoPeople staff.

📞 High Communication Standards

Clear and professional communication is essential. Runners are expected to:

  1. Closely follow all Sender instructions, especially regarding pickup and delivery locations and times.
  2. Stay in contact during delivery, keeping Senders informed about status and issues.
  3. Remain reachable via the contact number registered in the app throughout the delivery.
  4. Be polite and respectful in all interactions—with Senders, Recipients, GoPeople staff, and the general public.
  5. Notify the Sender if goods will be left unattended, and always provide a clear photo proof of delivery (POD).
  6. Inform the Sender of any delivery returns promptly.
  7. Keep GPS turned on at all times during delivery so Senders can track the order in real time.

🚫 Prohibited Conduct

To protect all users of the GoPeople platform, the following actions are strictly prohibited:

🕵️‍♂️ Misuse of Recipient Contact Information

  1. Runners must only contact Recipients when strictly necessary for delivery completion.
  2. Under no circumstances should Runners attempt to obtain or use personal contact details such as mobile numbers, Facebook, Instagram handles, or any other social media identifiers for non-delivery purposes.
  3. Never request private information from Recipients or Senders beyond what is necessary for the job.

😡 Unacceptable Behaviour

  1. No aggressive, rude, threatening, or inappropriate behaviour will be tolerated.
  2. Sexual harassment, intimidation, or physical contact of any kind is strictly prohibited.
  3. Any report of misconduct will result in immediate investigation and may lead to permanent suspension.

⚖️ Commitment to Respect

All Runners are expected to uphold GoPeople’s core values of respect, professionalism, and safety. We believe:

Everyone deserves to be treated with respect—no matter their role.

Violations of these standards may lead to job restrictions, balance holds, permanent removal from the platform, and potential legal consequences.

If you have any questions about these standards or your responsibilities, please contact the GoPeople Operations or Customer Service team.

Let’s work together to maintain a safe, respectful, and high-performing delivery network.