When sending a package, it is vital to make sure that you choose the right courier service to ensure that your items arrive quickly and safely. To make sure that your package arrives safely and on time, it is essential to ask the right questions when choosing a courier service. Here are some essential questions to ask a courier service to ensure you make the right decision.
What services do you offer?
The first thing you need to know is what services the courier offers. If you are looking for a specific service, such as same-day delivery or international shipping, make sure that the courier service provides those services.
What are your delivery times?
You need to know how long it will take for your package to arrive. Different courier services have different delivery times, so ask about your package’s expected delivery time.
Is your company licensed?
You want to make sure that the courier service is licensed and insured. This will ensure that your package is transported safely and that you are protected in case of any problems.
How much does shipping cost?
Shipping costs can vary depending on the size and weight of your package and the destination. Make sure to ask about the shipping cost before committing to a specific courier service.
How do you track packages?
You need to know how to track your package to check its progress. Ask the courier service about their tracking system and how you can check on the status of your package.
What is your refund policy?
Make sure to ask about the courier service’s refund policy if something happens to your package or doesn’t arrive on time. This can give you peace of mind and ensure you are not left out of pocket if something goes wrong.
Do couriers have a professional dress code?
Most courier services have a professional dress code. This is to ensure that couriers are smartly dressed when delivering packages, as they are company representatives. The dress code usually involves wearing a uniform or a smart, neat outfit.
Do you have customer service that is easy to reach?
Before assuming that a company has customer service available, it is important to ensure it. You don’t want to be caught off guard and find out that customer service is only accessible during a certain time frame.
It is best to confirm that customer service is available before having a problem with your delivery, in case the issue doesn’t occur in the timeframe the customer service is available.
Do you have a warehouse?
If you are placing an order, it is essential to inquire about warehousing and other logistical elements. Even if the order is small, it is wise to ask if the company can provide secure storage for goods. The company can ensure that the merchandise is kept safe by having access to warehousing and other logistic solutions.
The Bottomline
It is important to ask the right questions when selecting a courier service. Asking the right questions will help ensure that the courier service meets your needs and expectations. It is crucial to consider the cost of the service, the type of service offered, the delivery times, the customer service provided, the tracking system, and how items are packaged and delivered. Asking these essential questions can help ensure that you select the best courier service for you.
Go People is a trusted courier in Melbourne. We are the country’s smartest same-day delivery solution that offers live GPS tracking, drop-off and pick-up status, and driver locations. Get in touch with us.